Skip to content

Terms & Conditions

This website is owned and operated ChangeRobe.com. Which is a limited company registered in England and Wales with company registration number 11658135.

These terms and conditions constitute an agreement with you and ChangeRobe.com. By using this website and making purchases from ChangeRobe.com you agree to these terms and conditions. These terms can be changed at any time by us without notice or warning. As these terms may change, please be sure to review them on a regular basis or perhaps prior to placing an order.

If for any reason you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have any concerns about our terms and conditions you can contact us by phone on 07970409921 between the hours of 9.30 am and 17.30 pm Monday to Friday. Or you can simply email us on this address [email protected] If you would prefer to write to us please address your letter to 51 Mohuns Park, Tavistock, Devon. PL19 9BL. All complaints will be dealt with expeditiously. We will reply to your complaint by email or phone unless you state otherwise.

If we are unable to resolve your dispute and you purchased your product online or by other electronic means and you are within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. This is a free service and is conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr. (will need to add the link).

 

Liability

Outdoor activities such as wild swimming, kayaking, surfing, stand up paddle boarding etc are dangerous and sometimes deadly activities. It is the individuals own responsibility to accept all of the associated risks, damages, injury or death which may result in a misadventure for any of these or similar activities. We strongly advise professional advice or instruction is sought before any such activities are undertaken.

The Robe is designed for use out of the water, please note that the Robe has been design to fit over clothes and equipment and will hinder anyone who may fall into the water wearing it. Please be sensible when using near water, or any other environment that may inhibit movement. The manufacturer, distributor and seller assume no responsibility for any damage, injury or death to any person or property. You use this garment purely at your own risk.

ChangeRobe.com does not seek to limit or exclude liability for death or personal injury arising from their negligence.

 

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to ChangeRobe.com, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of ChangeRobe.com

 

Sale of Goods

Changerobe.com is subject to compliance with: The Electronic Commerce (EC Directive) Regulations 2002; The Consumer Contracts Regulations June 2014; The Supply of Goods and Services Act 1982; The Consumer Protection Act 1987.

 

Pricing

All prices are shown in Pound Sterling and include UK VAT at 20% unless stated otherwise. All prices are subject to change without prior notice. All transactions will be completed in GBP.

 

Payment methods

We accept payments from the following two methods, Paypal and Stripe. Your account is charged immediately on placing an order.

 

Confirmation of order

Once an order has been placed you will receive a confirmation email detailing all information placed in that order.

 

Cancellation policy

You have an unconditional right to cancel your order. In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.

If your order is still with us and is waiting to be dispatched then we will accept a phone call to cancel. If your order has already been dispatched you must provide ChangeRobe.com with written notice of cancellation. All goods must be returned at your own cost and all goods must be in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.

 

Delivery 

Here at ChangeRobe.com we will post all mainland UK orders out free of charge. We use Royal Mail 2nd Class, a signature will be required. This service usually takes 2-3 working days, although this is an estimate and not guaranteed.

We also offer a Royal Mail First signed for service for £3.99.

All orders placed before 1pm on Monday-Friday will be dispatched on the same day. Orders placed after 1pm will be dispatched the next working day.

We are also happy to post to the EU and overseas, the prices for these services will appear in the drop down menu at the checkout.

 

European Deliveries

Royal Mail International Signed – 2-5 working days.

 

International Deliveries

We use Royal Mail International Signed – 2-5 working days (estimated).

USA & Canada are delivered via courier – 1-2 working days (estimated).

 

Please note there may be extra charges on International orders, duty, VAT and handling charges.

 

Please be aware orders outside the EU may be subject to customs inspection which could delay delivery.

 

Group and Trade Orders

We welcome large orders but would rather speak to you about your enquiries prior to make the purchase on line, please either call us on 07739564702 or email [email protected]